How to use Disney's updated attraction virtual queue system



Now that Remy's Ratatouille Adventure has opened at Epcot®, a few changes have been made to the virtual queue system in the My Disney Experience app. There is no standing in line without a pass, but the method of getting one has been significantly streamlined. So what is the best way to get one now?


Passes open at both 7 a.m. and 1 p.m., so you have two opportunities to earn one, but your best guarantee to ride the attraction is to get a pass in the morning.


In order to get a pass at 7 a.m., you must have a park reservation that day for Epcot. Log on early to the Disney World mobile app—I generally recommend around 5 minutes so as not to miss the pass opening time slot—and scroll down the home screen to where it indicates you can request access to virtual queues. Previously, you would normally wait at the following screen until 7 a.m. struck, but you will now be introduced to the newest part of the process. You can now select all of your riding party—anyone with an Epcot reservation that day is selectable—before the booking window opens. This means gone are the days of rushing to get your party right (or going to Guest Relations if it doesn't work out) in order to have a chance at snagging a boarding group. Instead, you pre-select your party, thus making logging on prior to 7 a.m. essential to securing a pass. Not doing so would make your process at 7 a.m. take significantly longer than everyone who prepared in advance.


Wait there once you have selected your party, as a refresh button at the bottom of the screen will be grayed out until the clock strikes seven. As soon as it does, the button will turn blue, and you can either click that or drag your screen downward to refresh the page and make the button for selecting the virtual queue appear.


Simply click that button, and your pre-selected party will be awarded a spot in the virtual queue, should there be any remaining. Once the clock hits seven, the whole process should only take a few seconds. Though you may see a dozen or more tricks around the internet, it ultimately comes down to timing: the fastest guests will get spots in the virtual queue first. We do recommend turning wifi off and going to cellular data just for the sake of guaranteed quickness, as well as only having one guest in the party attempt to get a pass for everyone over multiple people in the party attempting at once. Otherwise, you simply have to be prepared and be quick.


The process works the same for 1 p.m.


Be sure to leave app notifications on for My Disney Experience, as it will notify you when your boarding group is called. Though you can track the approximate time of your boarding group under the virtual queue button on the app's last tab, the entire party is given a one-hour window to ride after being called. It is best to be notified over having to constantly check and miss your opportunity after getting a pass.


To recap:

  • Be sure everyone who wants to ride as an Epcot park reservation for the correct day

  • Open your My Disney Experience app before 7 a.m. on your park day

  • Scroll to the bottom (or go to the virtual queue button on the app's last tab) of the home page

  • Select the virtual queue page, and choose your riding party before 7 a.m.

  • Wait on the following screen, and refresh it at 7 a.m.

  • Click the button to enter the virtual queue

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